Returns & Exchanges
At ShopSK, we strive to ensure every order arrives in perfect condition; however, due to the perishable nature of food and beverage products, returns are typically restricted to damaged or incorrect items. Please contact our support team within 48 hours of delivery to initiate a claim for a refund or replacement.
Contact Support
Email our customer service team with your order number and clear photos of the damaged or incorrect items received.
Verification Process
Our quality assurance team will review your request and the provided images to verify the eligibility for a return or refund based on safety standards.
Packaging Instructions
If a physical return is required, place the items back in their original shipping box with all protective padding to prevent further damage during transit.
Refund or Replacement
Once approved, we will either ship out a replacement immediately or issue a refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing